DELIVERY & RETURNS

Shipping Policy

Shipment processing time

Orders are processed within one working day and delivered within 1-3 working days to UK Mainland, deliveries to Scottish Highlands and offshore including Northern Ireland may be subject to a further 1-2 working days. Orders to these locations are not subject to free delivery.  

Orders are not shipped or delivered on weekends or public holidays, except for some small Royal Mail deliveries which may arrive on a Saturday.

*Free delivery on orders over £49 that are shipped to UK Mainland and under 30kg in weight.

If we are experiencing an extremely high volume of orders, shipments may be delayed, where possible this will be communicated before purchase is completed.

Back Orders

Occasionally high demand and other external factors can mean a product is placed on back order. If you request a back ordered product, we will do our best to inform you with 24 hours of your purchase and provide you a lead time for delivery. You have the right to cancel and receive a full refund for back ordered products up until the point we dispatch them, after this the normal return/ refund process is in place.

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we cannot, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Product must be unopened
• Product must be in original packaging
• Product must be unused
• Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. We may still refund items that have been open and where applicable with a broken seal, however we reserve the right to apply a re-stocking fee of up to 40%

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase that contains your order number and the date of purchase, this must be returned with the item. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: NoxSensors Returns, 453 Carr Place, Preston, PR5 8AU. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to returns@noxsensors.co.uk